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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
B) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
C) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
D) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.

2. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) terminates media streams for agents and callers
C) provides routing and queuing instructions for contacts
D) records and stores voice calls for quality purposes

3. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A) Cisco Unified IP IVR must be configured for G.711 voice calls only.
B) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
C) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
D) All agent phones must be configured as Session Initiation Protocol phones.

4. DRAG DROP

5. Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A) 7970
B) IP Communicator 8.0(x)
C) 8961
D) 9971
E) 6921

Solutions: