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| Section | Objectives |
|---|---|
| Topic 1: HP BSM Solution Architecture | - Integration with IT operations and monitoring tools - Key components and platform overview |
| Topic 2: Selling HP BSM Solutions | - Competitive differentiation and value messaging - Customer needs analysis and positioning |
| Topic 3: Use Cases and Business Scenarios | - IT service monitoring and incident management - Business service impact analysis |
| Topic 4: HP Business Service Management (BSM) Fundamentals | - Core concepts of Business Service Management - Value proposition of BSM solutions |
1. Where can you find license SKU and pricing information for HP BSM Network Management?
A) www.hp.com/software
B) Sales Awareness Webinars
C) BSM datasheets
D) Pricing Guides on HP Partner Central
2. Which statement best links a customer problem to a solution capability for Network management?
A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
3. Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)
A) guaranteeing that service desk tickets are prioritized
B) pre-empting problems before they cause an outage
C) providing better asset management tracking
D) monitoring security breaches more effectively
E) improving customer and business satisfaction
4. Which HP value statement will best resonate with the personas involved in application performance management?
A) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
C) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
D) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
5. Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?
A) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
B) How often do you update application revisions across your network?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) Do you have the ability to integrate fault, availability, performance, and configuration management?
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: C |
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