Pass Exam Questions Efficiently With CIS-HAM Questions (2025)
CIS-HAM Questions - Truly Beneficial For Your ServiceNow Exam
NEW QUESTION # 99
Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?
- A. Field Service Mobile
- B. Procurement
- C. Cost Management
- D. Order Management
Answer: B
Explanation:
* Stock rules are rules that define the minimum and maximum quantities of assets that should be maintained in a stockroom1.
* Automatic restocking actions are actions that trigger the creation of stock orders when the quantity of an asset falls below the minimum threshold or exceeds the maximum threshold1.
* A daily scheduled job runs every day to check the stock levels of assets and execute the automatic restocking actions based on the stock rules1.
* The plugin that must be activated in order to configure and use the scheduled job is the Procurement plugin2.
* The Procurement plugin enables the procurement of assets and consumables through purchase orders, stock orders, and vendor management2.
* The Procurement plugin also provides the Stock Order [Order] table, which stores the stock orders created by the automatic restocking actions2.
References: 1: Stock rules 2: Procurement
NEW QUESTION # 100
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
- A. IP address
- B. CPU
- C. Memory
- D. Cost
- E. Operating system
Answer: E
Explanation:
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. References:
1: Configuration Item
2: Hardware Asset Management
NEW QUESTION # 101
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
- A. Stockrooms
- B. Mobile My Assets
- C. Hardware Model Normalization
- D. Asset Inventory Audit
- E. Mobile Asset Receiving
- F. Hardware Asset Dashboard
- G. Asset & Model Records
Answer: C,E,F
Explanation:
According to the Hardware Asset Management page, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.
Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.
Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.
Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance. References:
Hardware Asset Management
What is Hardware Asset Management?
[Hardware Asset Management - ServiceNow Docs]
NEW QUESTION # 102
What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)
- A. Stockroom audit
- B. Discovery audit
- C. Vendor audit
- D. Location audit
Answer: C,D
Explanation:
* Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
* The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
* Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
* Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
* Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C). Location audit.
* The other options that are not types of inventory audits supported by the HAM application are:
* Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with the vendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3.
* Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References:
* 1: Hardware Asset Inventory Audit
* 2: Stockrooms
* 3: Vendor Management
* 4: Configuration Management
NEW QUESTION # 103
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
- A. Help the asset manager process purchase orders
- B. Show the value from maintaining inventory
- C. Help the stock manager process transfer orders
- D. Help the asset manager generate reports
- E. Show the value from bulk purchasing
Answer: B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Inventory tab of the Hardware Asset Management dashboard provides a comprehensive view of the inventory functions, such as asset audits, disposal orders, stock orders, and shipments. The primary goal of this tab is to show the value from maintaining inventory, such as reducing costs, improving service delivery, and optimizing asset utilization. The Inventory tab also helps users to take inventory-related actions, such as creating or managing stock orders, disposal orders, or shipments, scanning assets with a mobile device, and assigning assets to pallets. References:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: Inventory view
NEW QUESTION # 104
A contract can be cancelled when the State is what?
- A. Inactive
- B. Active
- C. Rejected
- D. Expired
Answer: B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
* Draft: The contract is being created or modified and has not been submitted for approval.
* Requested: The contract has been submitted for approval but has not been approved yet.
* Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
* Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
* Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You cannot cancel the contract in this state, but you can renew it or extend it again.
* Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot cancel the contract in this state, but you can renew it or cancel it.
* Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
* Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this state, but you can edit it or delete it.
References:
* ServiceNow Hardware Asset Management: Contract and renewal management
* ServiceNow Hardware Asset Management: Contract states
NEW QUESTION # 105
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Personas control access to features in the product
- B. A user may have multiple roles, but a single persona
- C. Personas represent types of users of the product
- D. Roles control access to features in the product
- E. A user may have multiple roles and personas
- F. Roles represent types of users of the product
Answer: B,C,D,E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. Reference:
1: ITAM personas 2: ITAM roles
NEW QUESTION # 106
Which of the following are components of the asset request structure? (Choose three.)
- A. Catalog tasks
- B. Stock order tasks
- C. Purchase orders
- D. Transfer orders
- E. Procurement orders
Answer: A,B,C
Explanation:
The asset request structure is a hierarchical model that defines the relationships between different types of requests and tasks for hardware assets1.
The asset request structure consists of the following components1:
Asset requests: These are the top-level records that capture the business need for hardware assets. They can be created manually or automatically from service catalog requests or demand management requests1.
Purchase orders: These are the records that capture the details of the vendor contracts for procuring hardware assets. They can be created manually or automatically from asset requests or procurement orders1.
Stock order tasks: These are the tasks that track the fulfillment of asset requests from stockrooms. They can be created manually or automatically from asset requests or purchase orders1.
Catalog tasks: These are the tasks that track the delivery and installation of hardware assets to the end users. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Transfer orders: These are the records that track the movement of hardware assets between stockrooms. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Therefore, the components of the asset request structure that are also options in the question are C. Stock order tasks, D. Purchase orders, and E. Catalog tasks. References:
1: Asset Request Structure
NEW QUESTION # 107
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Transform normalization
- B. Normalization transformation
- C. Normalization mappings
- D. Mapping assist
- E. Transform mappings
Answer: C
Explanation:
Normalization mappings are a feature of the Hardware Asset Management (HAM) application that allow you to standardize the manufacturer name, model name, and model number of hardware assets in the Configuration Management Database (CMDB)1.
Normalization mappings are created by matching the values from the discovery source to the values in the Product Catalog2.
Normalization mappings help you to fully normalize hardware models by ensuring that the asset data is consistent, accurate, and complete3. References:
Hardware Normalization
Create normalization mappings
What is Hardware Asset Management?
NEW QUESTION # 108
What minimum role is required in order to use the Hardware Asset dashboard?
- A. ham_user
- B. inventory_admin
- C. ham_admin
- D. asset
- E. asset_manager
Answer: A
Explanation:
According to the ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.
The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.
To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.
The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.
Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard. References:
ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path Hardware Asset Management documentation What is Hardware Asset Management?
NEW QUESTION # 109
Which catalogs support the request and procurement process? (Choose three.)
- A. Service Catalog
- B. Vendor Catalog
- C. Procurement Catalog
- D. Asset Catalog
- E. Product Catalog
Answer: A,C,E
NEW QUESTION # 110
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
- A. Hardware assets disposed (YTD)
- B. Hardware asset disposal status
- C. Consumable models up for End of Life
- D. New hardware assets found by audits
Answer: A,B
Explanation:
* The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that have reached or are nearing the end of their life cycle12.
* The tab includes the following reports1:
* Hardware asset disposal status: This report shows the number of hardware assets that are in different stages of disposal, such as pending, in progress, or completed1.
* Hardware assets disposed (YTD): This report shows the number of hardware assets that have been disposed in the current year, grouped by month1.
* Hardware assets up for end of life: This report shows the number of hardware assets that are due for end of life in the next 12 months, grouped by month1.
* Hardware assets up for end of support: This report shows the number of hardware assets that are due for end of support in the next 12 months, grouped by month1.
* Therefore, the correct answer is A. Hardware asset disposal status and C. Hardware assets disposed (YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset dashboard.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow
NEW QUESTION # 111
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
- A. 60 days before
- B. 10 days before
- C. 1 week before
- D. Day of expiration
- E. 30 days before
- F. 90 days before
Answer: B,C,E,F
NEW QUESTION # 112
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Model category
- B. Asset tag
- C. Asset tracking unit
- D. Model number
- E. Display name
Answer: D
Explanation:
* Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
* Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
* The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
* The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
* Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
* The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.
References:
1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
2: Hardware Asset Management overview - ServiceNow - Now Support
3: Product Documentation | ServiceNow
4: Automation Simplifies Hardware Asset Management - ServiceNow Blog
NEW QUESTION # 113
What core sets of data are required for effective IT asset management?
Choose 4 answers
- A. Manufacturers
- B. Projects
- C. Users
- D. Locations
- E. Relationships
- F. Models
Answer: A,C,D,F
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:
* Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.
* Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.
* Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.
* Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.
NEW QUESTION # 114
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Track its incurred costs
- B. Know who is using it
- C. Track its relationship information
- D. Manage its license contracts
- E. Manage its retirement
Answer: C
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
NEW QUESTION # 115
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
- A. Relationship
- B. Financial
- C. Operational
- D. Contractual
- E. Lifecycle
Answer: A,C
Explanation:
* Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
* Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
* Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
* Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
* Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
* Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.
References: 3: Asset and CI management - Product Documentation: San Diego - ServiceNow 2: What is the difference between an Asset and a Configuration Item? 1: [ITIL 4 Foundation] IT Assets vs. Configuration Items (CI's) - CertiBanks
NEW QUESTION # 116
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
- A. Quarterly
- B. Daily
- C. Monthly
- D. Weekly
Answer: D
Explanation:
The Hardware Asset Management Content Service is a feature that enables customers to opt-in to receive updated content from ServiceNow, such as hardware model normalization rules, software recognition patterns, and SaaS product categories12.
When opted-in to the Hardware Asset Management Content Service, the updated content is downloaded to the customer instance from ServiceNow weekly2. This helps customers to keep their hardware and software inventory normalized and accurate with the latest data from ServiceNow.
The other options, such as monthly, daily, or quarterly, are incorrect, as they do not match the frequency of the Hardware Asset Management Content Service updates2. References: 1: Hardware Model Normalization - Product Documentation: Vancouver - ServiceNow 2: Content Library for IT Asset Management - ServiceNow
NEW QUESTION # 117
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. Pending transfer
- B. In use
- C. Awaiting delivery
- D. On order
Answer: D
Explanation:
When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set to On order. This state indicates that the asset has been ordered but not yet received. The asset state will change to Awaiting delivery when the asset is shipped by the supplier, and to In stock when the asset is received by the stockroom. The asset state will change to In use when the asset is deployed to a user or a location, and to Pending transfer when the asset is ready to be transferred to another stockroom or location. The asset state will change to Retired when the asset is disposed of or returned to the supplier. References:
* Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
* Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
* Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.
NEW QUESTION # 118
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