Salesforce ADM-261 dumps - in .pdf

ADM-261 pdf
  • Exam Code: ADM-261
  • Exam Name: Service Cloud Administration
  • Q & A: 359 Questions and Answers
  • PDF Price: $59.99

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  • Exam Code: ADM-261
  • Exam Name: Service Cloud Administration
  • Q & A: 359 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
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Salesforce ADM-261 dumps - Testing Engine

ADM-261 Testing Engine
  • Exam Code: ADM-261
  • Exam Name: Service Cloud Administration
  • Q & A: 359 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

About Salesforce Service Cloud Administration : ADM-261 Exam Braindumps

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Salesforce ADM-261 exam, also known as the Service Cloud Administration exam, is an industry-recognized certification that validates the skills and knowledge of professionals in managing and administering Service Cloud applications. ADM-261 exam is designed for individuals who are responsible for configuring and managing a Service Cloud environment, including case management, contact center operations, and service console customization. It is an advanced-level certification that requires candidates to have a deep understanding of Salesforce Service Cloud features, functionality, and best practices.

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed to test the knowledge and skills of professionals who are responsible for the administration and configuration of Salesforce Service Cloud. Service Cloud is a customer service platform that helps businesses to deliver exceptional customer service experiences. The ADM-261 exam is a certification that validates the expertise of professionals in this area and helps them to advance their careers.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/

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Salesforce ADM-261 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Process Automation- Service Level Management
  • 1. Entitlements and milestones
    - Omni-Channel Routing
    • 1. Routing configuration
      • 2. Workload management
        Topic 2: Service Cloud Fundamentals- Service Console and User Interface
        • 1. Navigation and productivity features
          • 2. Console app configuration
            - Case Management
            • 1. Case lifecycle and automation
              • 2. Assignment rules and escalation rules
                Topic 3: Customer Service Channels- Digital Engagement
                • 1. Chat and messaging channels
                  • 2. Email-to-case and web-to-case
                    - Call Center Integration
                    • 1. CTI integration concepts
                      Topic 4: Knowledge Management- Salesforce Knowledge
                      • 1. Knowledge data model
                        • 2. Article lifecycle
                          Topic 5: Service Analytics and Reporting- Reports and dashboards
                          • 1. Service KPIs tracking

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