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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
B) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
C) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
D) Set-up a competent organization and ensure people are motivated.

2. You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A) 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
B) 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
C) 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
D) 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.

3. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
C) Define the response plan for the new Risk and apply it.
D) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.

4. What is the purpose of a Project Target Agreement for Network Operations?

A) 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.
B) 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
C) 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
D) 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team

5. When preparing for a major software upgrade what considerations MUST be planned?

A) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
B) Resources; rollback plan; work instructions; contact details; information to operator.
C) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
D) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.

Solutions: