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Salesforce Certified Slack Administrator Sample Questions:

1. You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)

A) Create a new Social workspace, and make all the channels multi-workspace.
B) Delete or consolidate some of the social channels since there are too many.
C) Create a new Social workspace, and move the relevant channels to that workspace.
D) Delete social channels that have been inactive for more than 90 days.

2. You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

A) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
B) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
C) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
D) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).

3. You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)

A) Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.
B) Enable members to set reminders for themselves to send the message during shared working hours.
C) Enable members to view a recipient's local time within their profile before sending a message.
D) Enable members to set their profile status to Away whenever they are not online.

4. You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)

A) Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.
B) Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
C) Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
D) Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.

5. In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A) A manager is actively brainstorming with the leadership team on new department initiatives.
B) A manager schedules time to thoroughly review a product release with their team.
C) A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
D) A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

Solutions: