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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

A) All Contacts > Contact Detail > Case Related List > Account Detail
B) All Contacts > Contact Detail > Account Detail > Case Related List
C) All Accounts > Account Detail > Contact Detail > Case Related List
D) All Cases > Case Detail > Contact Detail > Account Related List

2. An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

A) Abundant
B) Understandable
C) Delightful
D) Operable
E) Robust

3. Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.
In which way should a UX Designer customize the Salesforce Help Menu to meet this request?

A) Provide links to external resources, such as training videos or a company dictionary.
B) Show a site map of all the content.
C) Create a docked prompt based on new feature rollouts.

4. A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A) Log the findings and move forward with presenting possible solutions.
B) Conduct a workshop with stakeholders to align on the current state and build consensus.
C) Tell the customer they need to improve operations before any work can be done.
D) Recommend Field Level Validation to ensure users are entering the correct data.

5. What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

A) Material Design
B) JavaScript
C) Grid System
D) Lattice System

Solutions: