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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Select View > Detach.
B) Lock the Profile Option for editing.
C) Unlock and publish the new selected profile value.
D) Modify the Profile Value and save.
E) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

2. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A) URLs
B) Text
C) Tables
D) Images
E) Other SmartText entries
F) Variables

3. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Add product ID(s) to the database component.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the product image will not be pulled from Engagement Cloud.

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
C) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

Solutions: