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CIPS Operations Management Sample Questions:

1. How can a company measure the dependability of an item it produces? Select TWO

A) variety of colours offered
B) number of injuries caused by the product
C) how quickly complaints are resolved
D) gross profit margin
E) documentation is accurate

2. Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

A) machine diagnostic checks
B) phone surveys
C) in-process checks
D) point-of-departure interviews

3. What is the purpose of a quality circle?

A) to reduce the number of defects
B) to resolve problems in the workplace
C) to increase turnover
D) to mitigate risks to the organisation

4. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A) sand cone theory
B) brick-laying theory
C) wave theory
D) bridge theory

5. Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

A) utilities services available
B) flow of traffic in the surrounding area
C) the availability of labour
D) potential business growth in the area
E) room for expansion

Solutions: