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- Exam Code: ITILSC-OSA
- Exam Name: ITIL Service Capability Operational Support and Analysis Exam
- Q & A: 26 Questions and Answers
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EXIN ITILSC-OSA dumps - Testing Engine
- Exam Code: ITILSC-OSA
- Exam Name: ITIL Service Capability Operational Support and Analysis Exam
- Q & A: 26 Questions and Answers
- Software Price: $49.99
- Testing Engine
About EXIN ITIL Service Capability Operational Support and Analysis : ITILSC-OSA Exam Braindumps
Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
ITILSC-OSA Exam Entry Criteria
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
- Earlier versions of ITIL V2 Foundation including Foundation Bridge;
- ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Access Management | 10% | - Purpose and policies - Compliance and security - Process steps and controls |
| Topic 2: Request Fulfillment | 10% | - Process and activities - Purpose and scope - Request models and automation |
| Topic 3: Incident Management | 20% | - Process flow and activities - Prioritization and escalation - Objectives and scope - Interfaces and KPIs |
| Topic 4: Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Topic 5: Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Technical management activities - Application management practices - Service desk functions and structure |
| Topic 6: Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Topic 7: Problem Management | 15% | - Known errors and workarounds - Proactive and reactive activities - Root cause analysis techniques |
| Topic 8: Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
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