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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design a quoting flow to negotiate price and discount approval process.
B) Design opportunity management flows and convert the opportunity to quote.
C) Design a contract creation and contract renewal flows
D) Design order capture and order fulfillment flows

2. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a callout orchestration item to execute a request on the fulfillment system for activation
C) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

3. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A) Model dedicated internet service as a child product of the Ethernet access device offer.
B) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
C) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
D) Model the Ethernet access device as a child product of the dedicated internet service offer

4. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
C) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

5. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
C) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D) Use the versioning feature and comparing the prices for the version product after having enabled the feature

Solutions: