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NEW QUESTION # 88
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
- A. catalog_fulfiller
- B. fulfiller
- C. itil
- D. sc_fulfiller
- E. task_worker
Answer: C
NEW QUESTION # 89
What happens when "Communicate Workaround" is clicked in problem form?
- A. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
- B. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
- C. Workaround is copied to comments of all incidents that are linked to the problem.
- D. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state
"On Hold".
Answer: C
Explanation:
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.
NEW QUESTION # 90
In the baseline configuration for change management, how do users access approved Standard Change Templates?
- A. Browse for Standard Changes within the Technical Catalog
- B. Standard Change Catalog
- C. Standard Change Proposal table
- D. Apply a template to a new Change form
Answer: B
NEW QUESTION # 91
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
- A. False
- B. True
Answer: A
Explanation:
Explanation
At this step, the approval requests will be sent to members of the group set in the "Assignment group" field.
NEW QUESTION # 92
A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?
- A. Copy the Catalog Item and associate a copy with each Category
- B. List the Categories in the Catalog Item's Description field
- C. Build the item as an Order Guide
- D. Add additional Categories in the Catalog Item's Categories Related List
Answer: D
Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.
NEW QUESTION # 93
Which module would you use to configure Inbound Email Action?
- A. System Properties > Email > Inbound Actions
- B. System Policy > Inbound Email Actions
- C. System Policy > Email > Inbound Actions
- D. System Properties > Email Actions
Answer: C
NEW QUESTION # 94
In the baseline configuration, Service Level Agreements use percentages of SLA Duration to determine when to send Breach Warnings and Breach Notice notifications.
- A. True
- B. False
Answer: A
Explanation:
NEW QUESTION # 95
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?
- A. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant
- B. Use the value of the choice option, such as 2 to refer to a State of In Progress
- C. Use the getDisplayValue() method to retrieve the Label associated with the State field value
Answer: A
Explanation:
NEW QUESTION # 96
A Knowledge Article can be associated with multiple Knowledge Bases.
- A. False
- B. True
Answer: A
Explanation:
A knowledge article can be associated with only one knowledge base.
NEW QUESTION # 97
Which of the following roles can update cart layout?
- A. catalog_admin
- B. itil_admin
- C. catalog_manager
- D. None of the listed answers
Answer: A
NEW QUESTION # 98
Which of the following can the end user see in the related search result?
- A. Resolved Incidents
- B. Open Incidents
- C. Resolved Problems
- D. Knowledge Articles
- E. Open Problems
Answer: D
Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION # 99
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these Ul layouts called in the Now Platform?
- A. Workspaces
- B. Form Designs
- C. Form Layouts
- D. Forms
- E. Views
Answer: E
NEW QUESTION # 100
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
- A. Edit in Catalog Builder
- B. Edit in Form Designer
- C. Edit in Item Designer
- D. Edit in Catalog Item Designer
Answer: A
Explanation:
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management
/concept/catalog-builder.html
NEW QUESTION # 101
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
- A. Get input from Marketing department, regarding format of customer/caller facing notifications
- B. Use templates to ensure consistency and ease of configuration
- C. Use incident itil role template as the master template to build all other ITSM templates
- D. When possible, maximize the quality or email updates to customers
- E. Make sure Notification requirements and test plans are in the project scope from the start
Answer: A,C,E
NEW QUESTION # 102
Which of the following is NOT a valid option in the Type field in the Catalog Client Script form?
- A. onChange
- B. onSubmit
- C. onClick
- D. onLoad
Answer: C
NEW QUESTION # 103
In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)
- A. Open
- B. New
- C. Awaiting Info
- D. On Hold
- E. Canceled
Answer: B,D,E
Explanation:
Explanation
In the baseline instance, the instant states are: New, In Progress, Resolved, Closed, On Hold, Canceled.
NEW QUESTION # 104
It is recommended to use "Changes to" instead of "Is" in notification conditions.
- A. True
- B. False
Answer: A
NEW QUESTION # 105
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. UI Action for the State Transition
- B. ChangeRequestStateModelSNC Script Include
- C. ChangeRequestStateModel Script Include
- D. ChangeRequest Script Include
Answer: B
Explanation:
Explanation
NEW QUESTION # 106
Which of the following statements is true regarding conflict detection for change requests?
- A. There is a scheduled job to update conflicts that runs on a periodic basis.
- B. All the mentioned statements are true.
- C. Conflict detection can be run manually.
- D. Conflict detection is executed every time an active change request is updated.
Answer: B
NEW QUESTION # 107
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?
- A. Build a Process on Opportunity.
- B. Create a Workflow on Opportunity.
- C. Build a Flow on Opportunity.
- D. Use an Apex Trigger on Opportunity.
Answer: D
NEW QUESTION # 108
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