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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:
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NEW QUESTION 99
The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
- A. Add to manual sharing list
- B. Create a Permission Set
- C. Assign permission set group to Users
- D. Edit organization-wide defaults
Answer: A,C
NEW QUESTION 100
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Search Layout Editor
- B. Compact Layout Editor
- C. Page Layout editor
- D. Related Lookup Filters
Answer: B
NEW QUESTION 101
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
- A. Use the contains operator and {!$GlobalConstant.False} as the value.
- B. Use the contains operator and "High Value Customer" as the value
- C. Use the equals operator and {!$GlobalConstant.True} as the value.
- D. Use the equals operator and "High Value Customer" as the value.
Answer: C
NEW QUESTION 102
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
- A. Process Builder
- B. Workflow Rule
- C. Validation Rule
- D. Quick Action
Answer: A
NEW QUESTION 103
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?
- A. Different page layouts that control the picklist values for the opportunity types.
- B. Separate record types and Sales processes for the different types of opportunities.
- C. Public groups to limit record types and sales processes for opportunities.
- D. Validation rules that ensure that users are entering accurate sales stage information.
Answer: B
NEW QUESTION 104
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
- A. Case Queues
- B. Email-to-Case
- C. Case Escalation
- D. Web-to-Case
Answer: B,D
NEW QUESTION 105
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
- A. The field is added to every page layout on that object.
- B. The field is universally required to save a record on that object.
- C. The field is optional when saving records via web-to-lead and web-to-case
- D. The field is not required to save records via the API on that object.
Answer: A,B
NEW QUESTION 106
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
- A. Workflow Field Update
- B. Process Builder
- C. Approval Process
- D. Lightning Web Component
Answer: B
NEW QUESTION 107
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
- A. Deactivate the former employees user record.
- B. Freeze former employees user record.
- C. Change the formers users record to the new user.
- D. Delete former employees user record.
Answer: C
NEW QUESTION 108
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
- A. Omni-Channel
- B. Territory Management
- C. Knowledge Management.
- D. Escalation Rules
Answer: A
NEW QUESTION 109
The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 Answers.
- A. Performance chart.
- B. Key Deals
- C. Activities
- D. Assistant
- E. Path
Answer: E
NEW QUESTION 110
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Web-to-case
- B. Email-to-Case
- C. Assignment Rules
- D. Auto-Response Rules
Answer: C
NEW QUESTION 111
Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
- A. Page layouts and field- level security
- B. Permissions and tab visibility
- C. Record setting and search index
- D. App permissions and search terms
Answer: A
NEW QUESTION 112
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?
- A. Create a hierarchical lookup
- B. Create an indirect lookup
- C. Create a master-detail lookup.
- D. Create an encrypted lookup
Answer: C
NEW QUESTION 113
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?
- A. Autolaunched Flow
- B. Screen Flow
- C. Related List
- D. Record Detail
Answer: C
NEW QUESTION 114
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
- A. The user's Two-Factor Authentication for User Interface Logins permission
- B. The user's profile login hours restrictions
- C. The user's Two-Factor Authentication for API Logins permission
- D. The role IP address restrictions
Answer: C,D
NEW QUESTION 115
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
- A. The email used for the username is not a corporate email address.
- B. The username is restricted to a domain specific to my domain.
- C. The email address used for the username has a contact record.
- D. The username is already in use another organization.
Answer: D
NEW QUESTION 116
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
- A. Auto - Response Rules
- B. Escalation Rule
- C. Assignment Rule
- D. Validation Rule
Answer: C
NEW QUESTION 117
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?
- A. Log in as the user to unlock the user and reset the password.
- B. Use the unlock button on the user's record detail page.
- C. Reset password on the user's record detail page.
- D. Reset the password policies to allow the user to login.
Answer: B,C
NEW QUESTION 118
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
- A. Create Record
- B. Assign Task
- C. Outbound Message
- D. Custom Notification
Answer: C
NEW QUESTION 119
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
- A. Dashboard Filter
- B. Bucket column
- C. Combination Chart
- D. Dashboard component
Answer: A
NEW QUESTION 120
Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
- A. Use a record trigger flow.
- B. Use a Roll-Up summary.
- C. Use a scheduled process builder.
- D. Use a scheduled flow
Answer: D
NEW QUESTION 121
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
- A. Workflow Rules
- B. Assignment Rules
- C. Escalation Rules
- D. Case Rules
Answer: B
NEW QUESTION 122
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
- A. Flow builder
- B. Validation rule
- C. Approval process
- D. Workflow rule
Answer: A
NEW QUESTION 123
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