Exam 500-442 Realistic Dumps Verified Questions Free [Apr 06, 2023]
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Cisco 500-442 Exam Syllabus Topics:
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NEW QUESTION 34
Which server holds the .wav files on a UCCE environment?
- A. Media Server
- B. VXMLGW
- C. CVP reporting server
- D. ICM Router
Answer: A
NEW QUESTION 35
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway may modify the digits presented to downstream devices.
- B. The PSTN is responsible for delivering the inbound call to a voice gateway.
- C. The voice gateway provides IVR functionality in a Contact Center deployment.
- D. The voice gateway is responsible for routing the call to the agent.
- E. The PTSN is responsible for routing the call to the agent.
Answer: A,B
NEW QUESTION 36
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. Callback Engine
- B. CallbackEntry
- C. BillingQueue
- D. cvp_ccb-vxml.tcl
- E. CallbackQueue
Answer: B,D
NEW QUESTION 37
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. TIP
- B. TCP
- C. UDP
- D. HTTP
Answer: B
NEW QUESTION 38
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- C. Configure an IF node in ICM script editor
- D. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- E. Configure set variable in ICM script editor
Answer: B,D
NEW QUESTION 39
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to CCE
- B. populate variables sent back to Virtualized Voice Browser
- C. populate variables sent back to VXML Gateway
- D. populate variables sent back to VXML Server
Answer: A
NEW QUESTION 40
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- D. As part of the configuration, both device profiles and phones need to be added to the pg user account.
Answer: A
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION 41
What does Precision Routing use to determine if an agent is part of its pool?
- A. Teams
- B. Skills
- C. Attributes
- D. Expressions
Answer: A
NEW QUESTION 42
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Routing Scripts
- B. Administrative Scripts
- C. Call Studio Scripts
- D. Call Flow and Call Control Scripts
- E. Tenant Scripts
Answer: B,C
NEW QUESTION 43
Where should the RONA setting be positioned the highest?
- A. on the desk setting on UCCE
- B. on CVP OPS console
- C. on the script in UCCE
- D. on the phone in CUCM
Answer: B
NEW QUESTION 44
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Configuration Manager
- B. CCE Admin page
- C. Domain Manager
- D. Active Directory
Answer: B
NEW QUESTION 45
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Workflow
- B. Script Editor
- C. Reason Code
- D. Config Manager Tools
- E. Call Trace
Answer: C,E
NEW QUESTION 46
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Progression Mode
- B. Accept Mode
- C. Predictive Mode
- D. Preview Mode
- E. Direct Predictive Mode
Answer: D,E
NEW QUESTION 47
Which two components are needed to setup RONA? (Choose two.)
- A. Skill Target Configuration
- B. Agent Permission levels
- C. System timers
- D. Call Routing Logic
- E. Attribute settings
Answer: A,E
NEW QUESTION 48
How many clusters of Finesse will a single PG support?
- A. one
- B. two
- C. four
- D. three
Answer: A
NEW QUESTION 49
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Deleted Objects
- B. Administrative Scripts
- C. Routing Scripts
- D. Agents
- E. Dialed Numbers
Answer: C,E
NEW QUESTION 50
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Unified Communications Manager
- B. Media Server
- C. VRU PG
- D. Finesse Server
- E. Voice Browser
Answer: A,E
NEW QUESTION 51
How does CUCM function in CCE?
- A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- D. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
Answer: A
NEW QUESTION 52
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Agent Desk Settings
- B. configure Skill groups and Skill targets
- C. configure the Administrators
- D. configure Route teams and Skill targets
- E. configure Agent Route Groups
Answer: B,E
NEW QUESTION 53
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