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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Heads-up Display Monitoring (HUDM)
B) Business Process Monitoring (BPM)
C) Run-time Service Model (RTSM)
D) Key Performance Indicators (KPI)
E) Service Intelligence Suite (SI)

2. Which key customer persona is most likely associated with and involved in Systems Management?

A) Operations Manager
B) Senior Project Manager
C) Quality Assurance Director
D) Director of Human Resources

3. Which HP value statement will best resonate with the personas involved in application performance management?

A) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
C) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
D) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.

4. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) performance test management
B) maintaining and monitoring the quality of services
C) incident ticket management
D) service desk management

5. Which key capability is provided by Operations Manager (i)?

A) supports Heads-up Display for multi-monitoring technology
B) provides a single pane of visibility for complex, virtualized, and cloud environments
C) provides a cross-domain view of the entire IT environment known as the "Operations Bridge"
D) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools

Solutions: