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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How do you decide when to acquire or retire the company's personal systems?
B) How do you deal with hardware support when employees are working remotely?
C) What does the company's roadmap for growth over the next ten years look like?
D) What percentage of your budget is allocated to new hardware acquisition?
E) How much employee productivity is lost to device downtime due to failure or damage?
F) Do you currently have a security strategy in place for your PCs and other devices?

2. You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?

A) Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
B) Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
C) Work with an HP distributor and use the program available exclusively to distributors
D) Access your HP Channel Services Network account and modify any existing order information to match the new registration information

3. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

4. What does the base warranty for HP Personal Systems provide?

A) Protection from manufacturer defects
B) Uplifted support for additional years of coverage
C) Operating system and firmware updates
D) Protection against accidents such as liquid spills, electrical surges, and falls

Solutions: