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Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics related to field service management, including service contracts, work orders, scheduling and dispatching, inventory and asset management, mobile workforce management, and customer communication. Field-Service-Consultant-JPN exam is designed to assess the candidate's ability to configure and customize the Salesforce Field Service Lightning application, as well as their knowledge of best practices and industry standards for field service management. Passing Field-Service-Consultant-JPN exam not only validates the candidate's skills and knowledge but also demonstrates their commitment to delivering high-quality field service solutions using the Salesforce platform.
Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101
Salesforce Field-Service-Consultant certification exam comprises of 60 multiple-choice questions that need to be answered within 105 minutes. The questions in the exam are designed to test the candidates' understanding of the various components of field service management solutions in the Salesforce platform, including Service Cloud, Field Service Lightning, and Einstein Analytics.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Permissions and Sharing | 5% | - Understand territory vs user sharing - Configure permission sets and sharing rules |
| Topic 2: Managing Assets | 5% | - Maintain and update assets and relationships |
| Topic 3: Managing Resources | 16% | - Configure service territories and members - Set up and manage crews - Understand license types and usage - Manage skills, skill levels and operating hours - Determine resource types and lifecycle |
| Topic 4: Configuring Mobility | 10% | - Configure Field Service Mobile app - Distinguish mobile capabilities and settings - Enable customer sign-off and mobile workflows |
| Topic 5: Managing Inventory | 8% | - Manage return orders and inventory transactions - Define price books and inventory models |
| Topic 6: Managing Scheduling and Optimization | 28% | - Configure scheduling settings and dispatcher console - Implement scheduling policies and rules - Manage service appointments and booking lifecycle - Optimize scheduling and resource allocation |
| Topic 7: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans |
| Topic 8: Managing Work Orders | 23% | - Define relationships between work orders, service appointments and line items - Apply resource preferences and products required - Use work order line items and milestones - Configure work order processes, parameters and work types |
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