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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A) Automatically Dispatch Service Appointments using Drip Feed.
B) Automatically schedule unscheduled services to available Resources.
C) Automatically change the schedule policy.
D) Automatically change the status to Dispatched of all Service Appointments.

2. Approximately 70% of Universal Containers^ site visits are inspections and quotation sessionsthat take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

A) Create Work Types for use onWork Orders.
B) Create a standard set of Work Order Line Items.
C) Create a child Work Order for each similar site visit.
D) Create a work flow to clone the Work Order.

3. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Check 'Keep TheseAppointments Scheduled'.
B) Link rules to Relevance Groups.
C) Assign a high efficiency score.
D) Include a Match Fields work rule.

4. universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A) Custom list view
B) Custom report in a private report folder
C) Custom gantt filter
D) Custom lightning component

5. Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A) oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
B) Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.
C) Process Builder on Case to update the Service Appointment and Work Order.
D) Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Solutions: