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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which of the following are steps in the Isaksen and Treffinger's creative problem solving model?
a.Mess Finding.
b.Data Modelling.
c.Process Finding.
d.Problem Finding.
e.Solution Finding.

A) b, c and e.
B) a, b, c and d.
C) a, d and e.
D) a, c, d and e.

2. In which of the following circumstances do buyers have high bargaining power?

A) When the cost of a product or service is low.
B) When the supplier brand is powerful.
C) When switching costs are high.
D) When available sources of supply are available and easy to find.

3. Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?

A) The 'to be' process model.
B) The business activity model.
C) The use case diagram.
D) The rich picture.

4. Which of the following describes a 'rich picture'?

A) A swim-lane diagram highlighting the most costly processes.
B) A UML class diagram showing both attributes and operations.
C) A free-format drawing of a business situation under investigation.
D) An organisation chart showing the most important stakeholders.

5. Different reactions may be observed when a change to working methods is proposed. These reactions include:
a.Enthusiasm for the change.
b.Fear of the change.
c.Reduced performance on the job.
d.Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?

A) a, b, d and c.
B) b, d, c and a.
C) b, c, d and a.
D) a, b, c and d.

Solutions: