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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Bundle the similar product together to reduce the volume
B) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
C) Make use of object types and attributes to better handle scalability using EPC functionality.
D) Mark the orderable flag on the legacy system to false so that they cannot be used.

2. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create an attribute on business internet offers and use attribute based pricing
B) Create price list and price list entries associated with context Rules per region
C) Create price list per region and use context Rules to determine the correct Price List
D) Create base price list and multiple child price list per region

3. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
B) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

4. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B) Model the router technical product and decompose it from the business internet offer.
C) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
D) Model the router as an attribute of the business internet offer with a default value of 'included'

5. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
D) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
E) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

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