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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zur Praxis der „kontinuierlichen Verbesserung“ ist RICHTIG?

A) Es ist die Aufgabe der Geschäftsleitung, Verbesserungsinitiativen zu genehmigen.
B) Den an der kontinuierlichen Verbesserung Beteiligten sollten Schulungen angeboten werden.
C) Die Geschäftsleitung sollte ein einziges Register zur kontinuierlichen Verbesserung führen.
D) Die Teilnahme an der kontinuierlichen Verbesserung sollte auf ein kleines, engagiertes Team beschränkt sein.

2. Welche Vorgehensweise hat den Zweck, die Beobachtung eines Dienstes zur Meldung ausgewählter, als Ereignisse identifizierter Zustandsänderungen einzuschließen?

A) Überwachung und Ereignisverwaltung
B) Vorfallmanagement
C) Änderungskontrolle
D) Informationssicherheitsmanagement

3. Welche Aussage zu Notfalländerungen ist RICHTIG?

A) Notfalländerungen werden normalerweise nicht im Änderungsplan erfasst
B) Es ist notwendig, alle Unterlagen auszufüllen, bevor eine Notfallgebühr erhoben wird
C) Notfalländerungen sind risikoarm und gut verstanden
D) Die Autorisierung von Notfalländerungen kann bis nach der Implementierung aufgeschoben werden

4. Was gehört zur Definition eines Kunden?

A) Die Rolle, die die Anforderungen für einen Dienst definiert
B) Eine Reihe spezialisierter organisatorischer Fähigkeiten zur Wertschöpfung
C) Die Rolle, die das Budget für die Nutzung von Diensten autorisiert
D) Ein Mittel zur Ermöglichung gemeinsamer Wertschöpfung

5. Welcher der folgenden Punkte ist für ein effektives Vorfallmanagement am WICHTIGSTEN?

A) Verschiedene Zugangskanäle
B) Automatisierte Pipelines
C) Balanced Scorecard-Überprüfung
D) Tools und Techniken für die Zusammenarbeit

Solutions: