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- Exam Code: GCP-GC-ADM
- Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
- Q & A: 62 Questions and Answers
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Genesys GCP-GC-ADM dumps - Testing Engine
- Exam Code: GCP-GC-ADM
- Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
- Q & A: 62 Questions and Answers
- Software Price: $59.99
- Testing Engine
About Genesys Cloud Certified Professional - Contact Center Administration : GCP-GC-ADM Exam Braindumps
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Genesys GCP-GC-ADM certification exam is an essential certification for professionals in contact center administration. It validates the skills and knowledge of candidates in managing the Genesys Cloud solution and configuring contact center features. Genesys Cloud Certified Professional - Contact Center Administration certification is vendor-neutral, making it an essential certification for professionals who want to expand their skillset and for organizations that want to ensure that their contact center administrators have the necessary skills to manage their contact center effectively.
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The Genesys GCP-GC-ADM exam consists of 65 questions, and the candidate needs to score at least 75% to pass the test. The questions are a combination of theoretical and practical scenarios that assess the candidate's ability to design, configure, and maintain Genesys Cloud solutions for different contact center scenarios. The candidates have 90 minutes to complete the exam, and it's available in various languages.
Candidates for the Genesys GCP-GC-ADM Certification Exam should have a solid understanding of contact center operations and Genesys Cloud platform features and functionality. It is also recommended that candidates have practical experience working with Genesys Cloud solutions in a contact center environment. Additionally, candidates should be familiar with basic networking concepts and have experience with Microsoft Windows operating systems.
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - Outbound dialing modes - SIP trunks and phone configuration |
| User, Roles, and Permissions Management | 15% | - Role-based access control - Agent and supervisor configuration - Organizations, divisions, and sites |
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Dashboards and real-time monitoring - Quality evaluation and recording |
| Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Wrap-up codes and after-call work - Queues, skills, and language routing |
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Security and compliance fundamentals - Contact center licensing models |
| Architect Flows & IVR | 20% | - Inbound/outbound call flows - Prompts, menus, and self-service - Data actions and integrations |
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