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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)

A) A specific date and time.
B) A keyword is used in a message.
C) A new member joins a channel.
D) A new channel is created.
E) A new member joins the workspace.

2. Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A) Provide additional learning and host a Slack day.
B) Instruct Sales managers to use more @channel's and @here's in their announcements.
C) Identify the most active members and ask them to post more in public channels.
D) Ask the Sales team to react with :eyes: when they have read a message.

3. Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?

A) Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
B) Continue using the group DM, and invite the new members to it.
C) Start a new group DM with only the new members of the team.
D) Convert the group DM to a private channel, and then invite the new members.

4. A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack.
Which feature should you leverage to meet these regulatory requirements?
(Select the best answer.)

A) eDiscovery
B) Mobile Device Management (MDM)
C) Data Loss Prevention (DLP)
D) Enterprise Key Management (EKM)

5. You're a member of a public Slack Connect channel that is being used to collaborate with members of a partner organization. You can see that one of your primary contacts at the partner organization is already a member of the channel, but they're having trouble locating the channel in their Slack instance.
You send them the channel name in a direct message (DM) so that they can search it in Slack, but they still cannot locate the channel.
What is the reason for this?
(Select the best answer.)

A) The Slack Connect channel is private in the partner organization's workspace, so the employee cannot search for it.
B) The employee of the partner organization does not have posting permissions in the channel.
C) The Slack Connect channel may have a different name in the partner organization's workspace.
D) The employee of the partner organization is not a member of the Slack Connect channel.

Solutions: