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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

A) Conditional View
B) Styling
C) State
D) Flyouts

2. A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) DataRaptor Transform Action
B) DataRaptor Post Action
C) DataRaptor Extract Action
D) Radio
E) Select

3. A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers

A) Omni Script
B) OmniStudio Actions
C) Navigate Actions
D) FlexCards
E) Flyouts

4. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
B) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
C) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
D) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

5. A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

A) OmniScripts
B) Integration Procedures
C) FlexCards
D) DataRaptors

Solutions: