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The Cisco 500-440 exam consists of 60-70 multiple-choice and multiple-answer questions that cover various topics, including Cisco UCCE solution design, deployment, and troubleshooting. 500-440 exam is timed and lasts for 90 minutes. To pass the exam, candidates must achieve a score of at least 750 out of 1000.
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Cisco 500-440 exam is an intermediate-level certification exam that is designed to test the skills and knowledge of individuals who want to design Cisco Unified Contact Center Enterprise (CCE) solutions. 500-440 exam aims to validate the candidate’s ability to plan, design, implement, and maintain a Cisco Unified CCE solution using various tools and technologies. Designing Cisco Unified Contact Center Enterprise certification will help candidates in developing their skills in deploying and managing call routing, network VRU scripting, advanced routing techniques, and other critical components of a contact center network.
To prepare for the Cisco 500-440 certification exam, candidates can take advantage of various training resources provided by Cisco. These resources include instructor-led training courses, online training modules, and self-study materials such as books and practice exams. Candidates can also join study groups and participate in online forums to enhance their understanding of UCCE.
| Section | Weight | Objectives |
|---|---|---|
| Design Considerations for Cisco Unified Communications Manager | 15% | - Integration with Unified CCE - Media resource planning - Trunking and dial plan design |
| Virtualization Environment | 8% | - Supported virtualization platforms - Resource allocation and best practices - VMware requirements and guidelines |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Core components and functionality - Architecture and deployment models - High availability and redundancy |
| Network Design Considerations | 20% | - Latency, jitter, and packet loss thresholds - Bandwidth and QoS requirements - Security and firewall topology |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Finesse desktop design - Unified ICM design and routing logic - Unified Intelligence Center reporting design - Cisco Unified CVP and IVR design |
| Sizing and Scalability | 12% | - Agent and call volume sizing - Growth and scalability planning - Component capacity planning |
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