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Salesforce Certified Slack Consultant Sample Questions:

1. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
B) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.

2. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
B) Set up both SSO and SCIM before launch.
C) Set up only SSO ahead of launch.
D) Set up only SCIM before launch. SSO can be set up after launch.

3. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Provide an overarching, easy-to-follow structure to the grid.
B) Create workspaces for each department.
C) Create workspaces based on how information is naturally shared.
D) Create the minimum number of workspaces to meet your users' needs.

4. What is one possible reason a client would pursue a grid migration?

A) To be able to use Slack Connect with external organizations
B) To migrate one grid instance into another grid instance
C) To enable a common set of policies & settings for all workspaces in a grid
D) To enable Slack workflows and integrations

5. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Multi-workspace public channel
B) Org-wide channel, required
C) Org-wide default channel, optional
D) Org-wide default channel, required

Solutions: