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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. How is an organization's vision statement different from the mission statement?

A) It is forward looking and higher level, describing the organization,s strategic direction.
B) It is more specific, describing how business is conducted.
C) It remains constant throughout the organization,s life cycle.
D) It is a set of core principles that guides the organization,s decision-making.

2. An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company's leadership and HR.
The HR director discovers that many employees lost trust in HR after an HR manager read sensitive emails from employees out loud during a company meeting. How should the HR director address this?

A) Issue a companywide statement that describes the company's privacy practices.
B) Document a formal warning in the HR manager's personnel file.
C) Mentor the HR manager about effective communication techniques.
D) Meet with the HR manager to discuss the effects of these actions on employee morale.

3. The CHRO wants to make sure the HR team is prepared to fully support the change initiative. What steps can she take to prepare her team?

A) Enroll HR employees in a refresher seminar on employee communications.
B) Identify how the individual HR employees will be affected by the changes.
C) Delegate one initiative-related responsibility to each member on the team.
D) Ask her team to review job descriptions in preparation for necessary revisions and updates.

4. Which statement does NOT describe unlawful harassment?

A) Enduring of fensive conduct becomes a condition of employment
B) Any type of bullying or unwelcome conduct from a supervisor
C) Behavior that is severe and pervasive enough that a reasonable person would find it hostile or abusive
D) Unwelcome conduct that is based upon the victim,s protected status

5. Which is the best example of using strategic management to create a competitive advantage?

A) Retaining compensation records for analytical purposes
B) Enforcing a workplace flexibility policy to help employees achieve work/life balance
C) Providing safety training to all employees
D) Eliminating work processes that do not add value to the end customer

Solutions: