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Nokia SDM Certification - CARE Sample Questions:

1. What is the base-line against which we track Care profit?

A) Previous LE.
B) ATP.
C) As-sold total contract profitability.
D) Annual plan.

2. Which of the following tasks, according to the Care Program Manager's job description, is NOT part of Care Operation Management?

A) Lead positive development of customer satisfaction for Care Services and contribute to the overall CT action plan to develop customer relationship to increase customer loyalty.
B) Establish operating practices and review ongoing operations.
C) Execute Care Agreement and other contractual requirements related to Services in Care phase, and manage internal operational and financial risks.
D) Manage subcontractors, contractors and 3rd parties whenever applicable.

3. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A) 0,33.
B) 1
C) Cannot be determined without knowing Gross Sales.
D) 0,5.

4. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) Responsibility is split between SI and Care according to local agreement.
B) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
C) SI local organization.
D) 100% Care.

5. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Demarcation.
B) Customer Responsiveness.
C) Value.
D) Motivation.

Solutions: