Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Basics of Interaction Supervisor
• Identify the components of the Interaction Administrator interface
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Overview of Client Templates
• Status Messages, Account Codes, and Wrap-up Codes
• Managing Licenses
• Introduction to ACD Tools
• Overview of Interaction Center Business Manager
• Managed IP Phone Configuration and Templates
• Managed IP Phone Network Provisioning
• Basics of Interaction Reporter
• Understand the configuration options available for ACD/Skills-Based routing
• Security and Compliance Enhancements
• Configuring Stations
• Using Response Management Libraries
• Configuring ACD
• Configuring Client Button and Queue Columns
• Introduction to PureConnect Application Suite
• Workgroups ACD Skills

Configuring Call Flows

• Publish, import, and export a new Interaction Attendant configuration
• Overview of Custom Profiles
• Queue Operations
• Overview of Default Profile
• Email Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Interaction Attendant user interface
• Schedule Configuration
• Structure of a Node
• Recognize and use the files and storage structure used by the Interaction Attendant
• Manage Voice Prompts
• Overview of Default Schedule
• Email Profiles
• Default Auto Attendant set of menus and operations
• Email Schedules
• Standard Inbound Operations

Interaction Center Certified Engineer (ICCE) Bootcamp

• Gateways Overview
• Configure Regionalization
• SIP Line Configuration
• Running Setup Assistant
• Interaction Center Security Methods
• IC Licensing Overview
• WireShark Analyzer
• TroubleShooting
• Using Interactive Update Client
• Installing IC and Interaction Media Server
• Interactive Update Provider Overview
• Licensing Users and Stations
• Interaction Center Architecture
• License Management and Allocation
• Database Server
• Understanding Lines and Groups
• DID/DNIS Routing
• Codecs
• Configuring IC Switchover Process
• DNS Server
• Interaction Subsystems
• Log Retrieval Assistant
• Log Viewer
• DHCP
• Configure SIP addresses
• IC System Manager
• Interaction Center Platform Overview
• Directory Server
• Dial Plan
• IC Survey File
• New License Generation
• Post Installation Configuration
• Configure Interaction Media Server
• Configure Line Groups
• Reporting Tables
• SIP Station Configuration
• Site Information
• SIP Proxy

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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Configuring Call Flows
• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System

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