Maybe 7-10 questions were derivative from the EXIN EX0-117 dump. Other questions were legit. A good guide, even not completely accurate. Based on my experience, pass exam without any doubt.
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EXIN EX0-117 Value Pack
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- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 16, 2026
- Q & A: 238 Questions and Answers
- PDF Version + PC Test Engine + Online Test Engine
- Value Pack Total: $139.98 $89.99
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EXIN EX0-117 dumps - Testing Engine
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 16, 2026
- Q & A: 238 Questions and Answers
- Software Price: $69.99
- Testing Engine
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Design | - Service level management - Design coordination - Availability and capacity management - Service catalog management |
| Service Strategy | - Service portfolio management - Demand management - Financial management for IT services |
| Service Operation | - Request fulfillment - Incident management - Problem management - Event management |
| Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
| Continual Service Improvement | - Service measurement and reporting - 7-step improvement process |
| Service Transition | - Change management - Release and deployment management - Service asset and configuration management |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
Which of the following statements MOST correctly identifies the scope of design coordination activities?
- A. Any change that the organization believes could benefit
- B. Only changes that introduce new services
- C. It is mandatory that all changes are subject to design coordination activity
- D. Only changes to business critical systems
Correct Answer: A 🗳️
Explanation: Only visible for ITExamDownload members. You can sign-up / login (it's free).
Question #2
When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
- A. Both of the above
- B. Neither of the above
- C. 2 only
- D. 1 only
Correct Answer: A 🗳️
Question #3
Which of the following is the BEST description of a service-based service level agreement (SLA)?
- A. An SLA for a service with no customers
- B. An SLA that covers all customers for all services
- C. The SLA covers an individual customer group for all services they use
- D. The SLA covers one service, for all the customers of that service
Correct Answer: D 🗳️
Question #4
Which one of the following would NOT be defined as part of every process?
- A. Roles
- B. Inputs and outputs
- C. Functions
- D. Metrics
Correct Answer: C 🗳️
Question #5
What is the primary focus of the business management?
- A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- C. Review of all capacity supplier agreements and underpinning contracts with supplier management
- D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Correct Answer: D 🗳️
Explanation: Only visible for ITExamDownload members. You can sign-up / login (it's free).
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