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Exam test is omnipresent all around our life, from the kindergarten to now. But the attitude and aims towards the exam test are changed as time goes on. Maybe, you are busy with the preparation for BBPSD CSFX certification. The aims to get the CSFX certification may be a higher position in the work, a considerable income for your family and life or just an improvement of your personal ability. In a word, you are pursuing a good thing and your attitude is positive and inspiring. What a fortunate thing when you find our Customer Service Certificate CSFX valid exam torrent. All your confusion and worries will be driven away when you choose CSFX practice exam cram. Following are some tips for you.

BBPSD Customer Service Sample Questions:

1. The most effective way of communicating with customers to get instant feedback is by:

A) Internet communication.
B) Email communication.
C) Written communication.
D) Face-to-face communication.

2. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Always makes the most sales in a day.
C) Has a number of years experience in a customer service role.
D) Trains salespeople in how to deal with customers.

3. When communicating with a customer by writing a letter you should:

A) Read through the letter before sending.
B) Keep the letter courteous, short and to the point and spell check it.
C) Sign the letter yourself.
D) All of the above.

4. A customer who is very results focused and direct would be classed as an:

A) Analytical type.
B) Assertive type.
C) Amiable type.
D) Authoritative type.

5. When a business is always looking for small things to improve the overall customer experience we call it:

A) Getting better.
B) Better business.
C) Improving the business.
D) Continuous improvement.

Solutions: