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IBM Certified Solution Designer - Case Manager v5.1 Sample Questions:

1. A customer needs a Highly Available (HA) solution for their ICM solution. The solution will be installed and utilized on two physical servers to meet the HA requirement. Which additional software license is needed to achieve this requirement?

A) WebSphere iLog JRules
B) Case Analyzer
C) WebSphere Process Server
D) WebSphere Application Server Network Deployment

2. Which tool is used to register External Data Services (EDS) with IBM Case Manager?

A) IBM Case Manager Administration Client
B) Workplace XT
C) Filenet Enterprise Manager
D) Filenet Deployment Manager

3. There are two recommended methods used to copy a solution : Case Manager Builder and what other tool?

A) IBM Content Engine API
B) IBM Case Manager Administration Client
C) IBM FileNet Enterprise Manager
D) IBM FileNet Workplace XT

4. A solution designer would like to meet the following business requirement for a solution that has two roles - Clerk and Supervisor. 1. Users belonging to the Clerk role should see the default case details page when viewing case details for a case. 2. Users belonging to the Supervisor role should see the custom case details page when viewing case details for a case. Which steps would the solution designer take to meet this requirement?

A) Create a custom case details page by duplicating the default case details page and register the
page in the Case page space; In Case builder,
add the Supervisor role and set the case detail page layout to the registered custom case details
page.
B) Only create a custom case details page by duplicating the default case details page and
register the page in the Case page space.
C) Only create a custom case details page by duplicating the default case details page and
register the page in the Work page space.
D) Create a custom case details page by duplicating the default case details page and register the
page in the Work page space; In Case builder,
add the Supervisor role and set the case detail page layout to the registered custom case details
page.

5. What can IBM Content Analytics be used for? (Choose two.)

A) See which words and phrases occur frequently in many cases.
B) Get data on the average time to complete business tasks during a specific time interval.
C) Reporting on cases and tasks that are currently active.
D) Discover unexpected correlations between words and phrases.
E) Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.

Solutions: