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- Exam Code: C-BOSUP-90
- Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
- Updated: Sep 12, 2026
- Q & A: 80 Questions and Answers
- PDF Version + PC Test Engine + Online Test Engine
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SAP C-BOSUP-90 dumps - Testing Engine
- Exam Code: C-BOSUP-90
- Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
- Updated: Sep 12, 2026
- Q & A: 80 Questions and Answers
- Software Price: $59.99
- Testing Engine
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident Management Fundamentals | 20% | - Message lifecycle and status handling - SLA definitions and priority levels - ITIL & SAP support processes |
| Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - SAP Notes and knowledge base search - Remote support and diagnostics tools |
| SAP BusinessObjects Architecture & Components | 20% | - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture - Adaptive Processing Server, Web Application Container |
| Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Communication with customers and SAP support - Reproducing and documenting issues |
| SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - CRM_DNO_MONITOR and INCMAN transactions - Message escalation and forwarding |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question #1
What does priority in incident management mean?
- A. It is an attribute that characterizes the urgency of an issue.
- B. It is an attribute of the customer's system.
- C. It defines the importance of the customer for SAP.
- D. It is an attribute of the Service Desk.
Correct Answer: A 🗳️
Question #2
A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
- A. Update the customer with the same solution you sent originally until the customer understands that solution.
- B. Update the customer with detailed step by step solutions using clear but short sentences.
- C. Send the customer multiple possible solutions even if you have not tested them.
- D. Send customers short answers to avoid confusion.
Correct Answer: B 🗳️
Question #3
What characterizes On the Job Enablement sessions?
- A. They are open workshops.
- B. They are chargeable add-ons.
- C. They are workshops coordinated by the Partner Services Adviser (PSA).
- D. They are not available to Channel partners.
Correct Answer: C 🗳️
Question #4
In the Service Desk, how can you search for SAP Notes?
- A. Via transaction SNOTE
- B. Via transaction SNOTE_SEARCH
- C. Via the Tab SAP Notes in the message
- D. Via transaction SAP_NOTE
Correct Answer: C 🗳️
Question #5
How can you find the Root Cause Analysis within SAP Solution Manager?
- A. Use the left side menu.
- B. Open a new application with default settings.
- C. Use the appropriate work center transaction code.
- D. Fill in the search box with keyword Root Cause Analysis.
Correct Answer: C 🗳️
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