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Nortel 920-316 Value Pack
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- Exam Code: 920-316
- Exam Name: SCCS/Express/TAPI/Web Client/Agent
- Updated: Oct 22, 2026
- Q & A: 69 Questions and Answers
- PDF Version + PC Test Engine + Online Test Engine
- Value Pack Total: $99.98 $69.99
- Save 50%
Nortel 920-316 dumps - Testing Engine
- Exam Code: 920-316
- Exam Name: SCCS/Express/TAPI/Web Client/Agent
- Updated: Oct 22, 2026
- Q & A: 69 Questions and Answers
- Software Price: $49.99
- Testing Engine
About Nortel 920-316 Instant Exam Download
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Nortel 920-316 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | SCCS/Express/TAPI/Web Client/Agent |
| Exam Number: | 920-316 |
| Exam Price: | Retired, original ~$125-$150 USD |
| Real Exam Qty: | 68-77 |
| Certificate Validity Period: | 2 years |
| Passing Score: | Approx 70-75% |
| Exam Duration: | 90 minutes |
| Related Certifications: | Nortel Certified Design Specialist (NNCDS) Nortel Certified Support Specialist (NCSS) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Proctored via Prometric (retired) |
| Pre Condition: | None required; basic knowledge of Nortel Contact Center recommended |
Nortel 920-316 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: TAPI Integration & Configuration | 25% | - TAPI standards and interface - Third-party application integration - TAPI service provider setup |
| Topic 2: Web Client & Agent Interface | 30% | - Call handling and features - Web Client installation and configuration - Agent desktop functionality - User authentication and permissions |
| Topic 3: Maintenance, Troubleshooting & Administration | 20% | - System monitoring and logs - Upgrades and backups - Common issues and resolution |
| Topic 4: SCCS Fundamentals & Architecture | 25% | - SCCS Express overview - Deployment models - System components and architecture |
920-316 Exam Questions and Answers
Prometric: register for 920-316
None required; basic knowledge of Nortel Contact Center recommended
- SCCS Fundamentals & Architecture (25%)
- Web Client & Agent Interface (30%)
- TAPI Integration & Configuration (25%)
Allocate study time in proportion to each topic's weight.
The 920-316 exam has 68-77 questions with a 90 minutes-minute time limit. Practicing under the same constraints on ITExamDownload builds the pacing habits you will need on test day.
The PC engine installs on your computer and simulates the real exam scenario with timed tests and performance marking. The online engine runs in your browser, needs no installation, works on most devices, and is often the more stable option when you switch machines frequently.
Nortel Official Training Materials: Visit official page
A passing result on 920-316 requires Approx 70-75%, and the official exam fee is Retired, original ~$125-$150 USD. Knowing both numbers upfront helps you budget your study time and money realistically.
The package includes 69 practice questions for the 920-316 exam, covering the current Nortel SCCS/Express/TAPI/Web Client/Agent objectives with verified answers.
We support Credit Card payment because it is built around buyer protection: if a purchase issue ever arises, the card network's dispute process protects your money. Combined with our refund policy, that keeps your Nortel SCCS/Express/TAPI/Web Client/Agent purchase low-risk.
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