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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms svc
C) CMS-Supervisor
D) cms adm

2. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Least Occupied Agent (LOA)
C) Best Service Routing (BSR)
D) Expert Agent Selection (EAS)

3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 100000
B) 500000
C) 10400
D) 15600

4. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /var/adm/messages
C) /cms/install/canfig.sog
D) /var/log/cms_nstall.log
E) /cms/install/logdir/adminlog

5. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) The switch can have a direct-connect to the CMS
C) The switch and CMS can he connected through a network.
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

Solutions: