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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Survivable Gateway
B) Unified Border Element media bypass only
C) Webex Edge Audio
D) Cisco Emergency Responder

2. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) scripted AI agent
B) live agent
C) IVR menu
D) autonomous AI agent

3. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B) Reload Flow Designer to refresh the configuration.
C) Use Virtual Agent V2 node.
D) Create a connector in Control Hub for Webex AI agent.

4. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Assign skills to the queue
B) Allotted on Desktop Profile
C) Allocated to Channels
D) Assigned to Capacity-based Teams
E) Assign skills in flow

5. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per minute
B) 1800 requests per minute
C) 300 requests per second
D) 30 requests per second
E) 1000 requests per minute

Solutions: