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- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Oct 07, 2026
- Q & A: 71 Questions and Answers
- PDF Version + PC Test Engine + Online Test Engine
- Value Pack Total: $119.98 $79.99
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Avaya 2M00001A dumps - Testing Engine
- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Oct 07, 2026
- Q & A: 71 Questions and Answers
- Software Price: $59.99
- Testing Engine
About Avaya 2M00001A Instant Exam Download
A good product is only half the story; considerate service is the other half. ITExamDownload pairs its 71 practice questions for the 2M00001A exam with pre-sale consultation and after-sale support — expert answers before you buy, and help that continues after you do.
Avaya 2M00001A Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Selling Avaya Contact Center Solutions for IP Office - APSS Online Test |
| Exam Number: | 2M00001A |
| Exam Price: | 95 USD |
| Related Certifications: | APSS Unified Communications Online Test APSS Avaya Networking APSS Customer Engagement Solution online test |
| Exam Format: | Multiple choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Sample Questions: |  |
| Exam Way: | Online test delivered via Avaya Learning Center |
| Pre Condition: | None formally listed; intended for sales professionals and partners selling Avaya Contact Center solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
| Avaya Contact Center Solutions for IP Office Overview | - Architecture and components - Benefits and positioning |
| Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
2M00001A Exam: Answers Before You Buy
Registration for the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam costs 95 USD, and passing requires 70%. Retakes cost the full fee again, so gauge your readiness with the ITExamDownload practice engines before booking your seat.
The written refund policy applies. Take the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam within 60 days of purchase, and if you do not pass, ITExamDownload refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online test delivered via Avaya Learning Center Registration for the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam is handled through these official channels:
After booking, your ITExamDownload practice questions arrive by email within 1 minute — preparation can begin the same day.
The 2M00001A exam is a Avaya certification exam validating the skills in the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test syllabus shown above. It counts toward these credential paths: APSS Unified Communications Online Test, APSS Avaya Networking, APSS Customer Engagement Solution online test. Candidates at many career stages take it in 2026 to demonstrate verified capability. ITExamDownload prepares you with 71 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Everything, in one purchase: 71 practice questions for the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates from a team that keeps innovating on the material, a 50% renewal discount afterward, unlimited installations, and considerate pre-sale and after-sale service.
The Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam contains 60 with 90 minutes to complete them. Practicing under the same time constraint with the ITExamDownload Desktop Test Engine makes exam-day pacing feel rehearsed.
None formally listed; intended for sales professionals and partners selling Avaya Contact Center solutions Since policies evolve, confirm the current requirements on the official Avaya exam page before you schedule.
Avaya recommends the following training for the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam:
Supplement the training with the 71 practice questions from ITExamDownload — self-testing reveals what training alone cannot.
The official Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test outline defines 3 domains, the three largest being Avaya Contact Center Solutions for IP Office Overview, Solution Sales Knowledge, and Installation, Support and Maintenance Basics. The complete list is in the topics section above, and ITExamDownload's 71 practice questions address every domain.
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Question #1
Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)
- A. It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
- B. It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
- C. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
- D. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
Correct Answer: C 🗳️
Question #2
Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
- A. Avaya always comes in with the lowest price tag for all their contact center solutions.
- B. Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
- C. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
- D. Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
- E. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
Correct Answer: B,C,D,E 🗳️
Question #3
Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)
- A. IT is the buyer or strong influencer
- B. The CEO/Owner is most likely the buyer
- C. The business applies technology to address a business problem
- D. The business believes that contact center capabilities are essential
- E. The business lacks technical knowledge
Correct Answer: A,B,C 🗳️
Question #4
Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?
- A. The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
- B. The Partner should report the matter to their own management.
- C. The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
- D. The Partner should ask Avaya to pay the money to get the payments released.
Correct Answer: A 🗳️
Question #5
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
- A. Avaya Aura Register Call Center Elite for Midsize Enterprise
- B. Avaya Contact Center Select
- C. Avaya Automated Chat
- D. Avaya Interaction Center
Correct Answer: A 🗳️
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