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WGU Operations Management (C215, VDC2) Sample Questions:

1. A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?

A) Finished goods
B) Sold goods
C) Raw materials
D) Work-in-progress

2. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?

A) When new federal regulations give the company a competitive advantage
B) When the company's distribution costs are the lowest in the industry
C) When the company can no longer accurately forecast its transportation costs
D) When the company determines that distribution is no longer a core function

3. Which quality control tool should be used to monitor the current status or end result of a process?

A) Checklist
B) Flowchart
C) Control chart
D) Scatter diagram

4. Which two factors affect a service location decision? Choose 2 answers

A) Quality-of-life issues
B) Proximity to customers
C) Closeness to manufacturing facilities
D) Warehouse storage

5. Which continuous improvement method does Cpk measure?

A) The most common measurement process
B) Parts per million on the capability index
C) What a process is capable of and how long it will take to conclude
D) How close one is to a target and how consistent one is with the average performance

Solutions: