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1. Was ist bezüglich der Änderungsautorisierung RICHTIG?
A) Die Zuweisung der Änderungsberechtigung erfolgt auf Basis der Gebührenart und des Gebührenmodells
B) Die Chance-Autorität stellt sicher, dass Änderungen nach ihrer Bereitstellung autorisiert werden
C) Notfalländerungen werden vom Techniker autorisiert, der die Änderung vornimmt
D) Bei jeder Anforderung einer Standardänderung wird eine Änderungsautorität zugewiesen.
2. Was ist ein Zweck der Praxis des „Beziehungsmanagements“?
A) Um Services und Servicekomponenten systematisch zu beobachten
B) Zur Identifizierung, Analyse, Überwachung und kontinuierlichen Verbesserung der Verbindungen zu Stakeholdern
C) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
D) Als Einstiegspunkt und zentrale Anlaufstelle für den Dienstanbieter mit allen seinen Benutzern
3. Was beschreibt die Schritte, die erforderlich sind, um einen bestimmten Dienst zu erstellen und einem Verbraucher bereitzustellen?
A) Praktiken
B) Service-Level-Management
C) Serviceverwaltung
D) Ein Wertstrom
4. Welche Aussage über wertschöpfende Aktivitäten ist RICHTIG?
A) Jeder Wertstrom sollte mit einer bestimmten Kombination von Service-Wertschöpfungskettenaktivitäten gestaltet werden
B) Ein Wertstrom ist ein Betriebsmodell zur Wertschöpfung durch Produkte und Dienstleistungen
C) Service-Wertschöpfungskettenaktivitäten haben vorbestimmte Abhängigkeiten von ITIL-Praktiken
D) Organisationen sollten sicherstellen, dass jeder Wertstrom auf viele Szenarien anwendbar ist
5. Welchen Nutzen hat ein Register zur kontinuierlichen Verbesserung?
A) Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
B) Auswahl der richtigen Methode, des richtigen Modells oder der richtigen Technik zur Identifizierung von Verbesserungen
C) Änderungen planen, bei der Kommunikation helfen, Konflikte vermeiden und Ressourcen zuweisen
D) Beschreibung der Dienste, die auf die Bedürfnisse einer Verbrauchergruppe zugeschnitten sind
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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