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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 4022 or 4023
B) 5060 or 5061
C) 65534 or 65535
D) 5022 or 5023

2. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Enable UDFon eachuser'sprofile.
B) Enable UDFthe system parameterlevel.
C) Check Export to External Systems on the user's profiles.
D) Check Export to External Systems at the system parameter level.

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft MVC
B) Microsoft Silverlight3.0
C) .NETFramework4.0
D) SQLServer2008 R2Express

4. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ActiveServerPages
B) enable Network DTC access
C) MessageQueuing
D) ASP CGI
E) WebDAV Publishing

5. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Microsoft MVC
B) Voice Portal Postgres Database
C) Voice Portal Connector
D) Voice Portal Configuration Database

Solutions: